Solutions

osTicket
Customer support

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http://osticket.yourproject.com
osTicket 1.18.2

Ready on your hosting

online · without touching a server

Why osTicket

Ready for today and tomorrow.

osTicket is an open-source system for managing support requests (tickets) simply and centrally. If you receive customer queries by email or web forms, osTicket turns them into tickets and lets you organise them from a web interface, with nothing to install on your computers. That way, you and your team can reply to, assign, transfer and follow up on each ticket, avoiding duplicate replies and improving service.

Its features include email integration, auto-responses, ticket assignment to people or teams, email notifications, due date tracking, a customer portal and basic reports. You can also add internal notes, use canned responses and attach files easily. It's ideal for technical support teams, customer service or any department that handles user requests.

Available versions: 1.18.4, 1.18.3, 1.18.2

Official website: osticket.com

Back to the app catalogue

Auto-installer

Install osTicket in three steps.

No technical knowledge or complex processes: from cPanel, in one click.
  1. 01

    Find your application

    Browse the catalogue of 385 applications and choose osTicket.

  2. 02

    Fill in your details

    Domain, username and password. Minimal, simple details.

  3. 03

    All set

    In under 2 minutes you'll have osTicket up and running.

Attention to detail, as standard.

Security, performance, disaster protection, ease of use and flexibility, with support that will never leave you on your own.

01

1-click installation

With the auto-installer you'll have osTicket running without technical knowledge or complex processes.

02

SSL certificates

The secure https protocol is the standard for any website and shop: your certificate installed, renewed and working, free.

03

Speed of light

Our environment combines LiteSpeed, CloudLinux and MySQL with a meticulous configuration to get the most out of your apps.

04

Security

A security protocol designed to keep you safe and to act instantly on any incident.

05

Daily backups

Daily backups with 80 restore points, encrypted and on external servers, always available to you.

06

Free migration

If your services are with another provider, we take care of everything, with the right strategy to avoid interruptions or data loss.

Not forgetting

All the power of cPanel.

  • Customise the PHP version you need
  • Running scheduled tasks (cron jobs)
  • Email with POP/IMAP, spam filter, webmail, filters and forwarders
  • Advanced features such as Git and SSH
  • Help and debugging for functionality and performance problems
Learn more about cPanel
tuproyecto.com/cpanel Everything from one panel

Your website, now

PHP
SSL
Email
Copy
Domains

everything applied, no tickets or waiting

Host osTicket with people who understand it.

Plans from 4.10 €/month with LiteSpeed, off-site backups and a technician on the other end.
See plans Talk to a technician